FAQs

What is Tangled Threads?

We are a small business specialising in clothing that is created with love and fairy dust. We truly hope that you enjoy each and every purchase and we are so thankful that you have chosen to invest in our magic.

What is the delivery time for my item?

Once your order is processed, our magical mice will begin to create your item/s. Once your item is packaged and sprinkled in fairy dust, you will receive an email to track your order on its journey. We will endeavour to ship your item within 21 working days.

How will my item be delivered?

All items shipping to a UK address will be sent by Royal Mail - Second Class Signed For. International orders will be shipped using the most appropriate tracked service.

What payment types do you accept?

We accept all major debit and credit cards through Shopify Payments, these include: Visa, Mastercard, AMEX, Maestro, Shop Pay, Apple Pay and Google Pay. We also offer an express checkout option with PayPal.

I need my item quickly, can this be arranged?

Lightning Lanes are available but will come with additional fees. This service can be applied at checkout.

How often will new collections be added to your website?

We are always thinking of new, innovative ideas but as you know: creating magic takes a little time! To make sure you’re the first to know about new products, make sure you’re signed up to our newsletter!

Can I find you on social media?

Sure! Find us on Instagram: @tangledthreads

What should I do if I am unhappy with my item?

We are sure that this situation will not arise but if you are unhappy with your item when it arrives, please contact us on: hello@tangledthreads.co.uk

Is my item returnable?

As your design is created with magic, just for you, we cannot accept any returns, exchanges or cancellations. Each item is handcrafted uniquely for you and as we are a small, intimate business we take pride in our personal service! Please check the sizing chart carefully and contact us if you have any queries prior to purchasing!